Privacy Policy

Effective Date: April 8, 2025

Welcome to Trilogy Clothing Limassol, operated by S.T.V.S LTD (Company Registration Number: ΗΕ450932), located at Athinon 29, Limassol 3041, Cyprus. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or make a purchase from our website: www.trilogyclothescy.com.

We are committed to safeguarding your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable privacy laws.

1. Who We Are

We are the data controller for the purposes of the GDPR regarding your personal information collected through our website.

2. Information We Collect

We may collect and process the following types of data:

A. Personal Identification Information

  • Full Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login credentials (if you create an account)

B. Transaction & Order Details

  • Order history

  • Payment method (processed securely through third-party providers; we do not store card numbers)

C. Technical Data

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Location data (if enabled)

D. Marketing & Communication Preferences

  • Preferences for receiving email newsletters or promotional offers

  • Interaction with marketing emails (opens, clicks)

E. Cookies & Tracking Technologies

We use cookies to track session activity, cart contents, and improve site functionality. See our Cookie Policy for more details.

3. How We Collect Information

We collect data in the following ways:

  • When you browse or interact with our website

  • When you place an order

  • When you create an account

  • When you sign up for newsletters or promotions

  • When you contact us via email or phone

  • Through cookies and analytics services (e.g., Google Analytics, Meta Pixel)

4. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders

  • Provide customer service and support

  • Manage your account and preferences

  • Send transactional emails (order confirmations, delivery updates)

  • Send marketing communications (only if you’ve opted in)

  • Prevent fraud and ensure website security

  • Comply with legal obligations

We will only process your personal data where we have a legal basis, including:

  • Consent (e.g., newsletter sign-up)

  • Contractual necessity (e.g., to complete your order)

  • Legal compliance

  • Legitimate interest (e.g., improving our services)

5. How We Share Your Information

We do not sell or rent your personal data.

We may share your data with:

  • Payment providers (e.g., Stripe, PayPal)

  • Shipping carriers (e.g., ACS, courier services)

  • Email service providers (for transactional and promotional emails)

  • Analytics providers (e.g., Google Analytics, Meta for Facebook Ads)

  • Legal authorities when required by law

All third parties are obligated to process your data securely and lawfully.

6. International Transfers

Your data may be transferred to and stored in countries outside the European Economic Area (EEA), including to service providers in the United States. In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

7. How Long We Keep Your Data

We retain your personal data only as long as necessary:

  • Order data: 7 years (for tax/legal compliance)

  • Account data: As long as the account is active

  • Marketing data: Until you unsubscribe or request deletion

  • Cookies: According to expiry or browser settings

8. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Object to or restrict processing of your data

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus

To exercise any of your rights, contact us at:
📧 info@trilogyclothescy.com

9. Security Measures

We implement industry-standard security measures to protect your data, including:

  • SSL encryption

  • Firewalls

  • Limited access to personal data by authorized personnel only

  • Secure third-party integrations

However, no method of transmission over the internet is 100% secure.

10. Cookies

We use cookies for:

  • Session tracking

  • Cart functionality

  • Analytics

  • Personalization

  • Advertising (e.g., Facebook Pixel)

You can control or delete cookies via your browser settings. Learn more in our Cookie Policy.

11. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy policies or content.

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page, and if significant, you will be notified via email (if subscribed) or through a notice on the website.

13. Contact Us

For any questions, requests, or complaints regarding your privacy:

Trilogy Clothing Limassol
S.T.V.S LTD
📍 Athinon 29, Limassol 3041, Cyprus
📞 +357 25 354530
📧 info@trilogyclothescy.com
🌐 www.trilogyclothescy.com